Terms and Conditions – Spurthi Jewels

Welcome to Spurthi Jewels

These terms and conditions outline the rules and regulations for the use of Our Company’s Website.
By accessing this website we assume you accept these terms and conditions. Do not continue to use Our Company if you do not agree to take all of the terms and conditions stated on this page.

EXCHANGE POLICY.

1) Exchanges will be accepted only if the product is completely damaged in transit or completely different from what was ordered. The customer should inform us of the issue within 2 days of the receipt of the product for us to accept the exchange. For Minor colour, design variations, in the products from the photograph shared on the website it would NOT be eligible for an exchange. We will dispatch the order ONLY if we have got the same product as ordered by you else, we will NOT ship the order.
2) Please note that for any minor damage or defect like pearl missing, twisted chain, small bent in the earring stem, Necklace link opened while transit we will attended to immediately and replacement with same item(intact) will be provided without any additional charges. For all such minor issues like one stone chipped out, pearl missing, twisted chain, string attachment coming out (the string or rope is coming out of necklace ) etc, NO refund is applicable. Spurthi jewels will have the final say on decision of exchange and replacement.
3) For any other return reason NOT stated above there will be NO refunds in any case without any exceptions. For the same a credit note will be issued to the customer. Spurthi Jewels decision is final in all respect.
4) The credit note/ exchange will be processed only after the original product is received back to us in a saleable condition
5) Replacement of a returned product is subject to availability of stock. If the product is out of stock, the customer will be given a credit note of the amount to apply on their next purchase.
6) There will be No return pickup for the chains and earrings. customers need to send the item to us via courier(in an unused new condition only), once we receive the chain / earrings back in a saleable condition, they are liable for exchange/return.
7) There will be No return pickup for the Bangle (for size exchange issue). customers need to send the item to us via courier(in an unused new condition only), once we receive the bangle back, they are liable for exchange/return.
For every return arranged by us for chains /bangle the customer will have to bear an amount of Rs 100 from the bill value.
8) STRICTLY NO RETURN NO EXCHANGE WILL BE APPLICABLE ON DISCOUNTED SALE PRODUCTS UNDER GRIIHAM REPUBLIC DAY OFFER
Kindly inform us of the issue with the product by whatsapp on 8904096099 (11AM – 6 PM IST) or mail us at [email protected].
Please return the package in the original packing including price tags, labels, original packing, freebies and accessories.

How do I initiate an exchange process?
Please contact our Customer Care team to initiate the exchange process. You can contact us by either sending an email to [email protected] or whatsapp us at 8904096099 (11AM – 6PM IST).
For Artificial JEWELLERY Orders – NO RETURNS NO EXCHANGE
For International Orders – NO RETURNS NO EXCHANGE
Please do not return products without first speaking to a representative at the given number. For Products returned without our knowledge, it will not be accepted by us and we will not be liable for any loss or damage to the same.

Once a exchange request is authorised from our end, we will pick up the product ourselves in 7 working days or get it picked through any of our partners.
Please get back to us if the product is not picked within 7 business days of the approval of your request.

Who pays for the Shipping if I send the item back?
We Pay the courier charges of 100 rs as return shipping to customers on there GPAY/PHONEPAY/Bank Account.

In which case are exchange not possible?
The returned product should be unused, in its original packaging, along with the price tags, labels, original packing, freebies and accessories, if any and in the same condition as you received the product.

The exchange request should be made within the return notice period (2 days within the receipt of the product) and consumables, if any, should be unused or uninstalled. Any damages/defects which are not covered under the manufacturer’s/brand’s warranty or because of Product use are not covered under the Exchange Policy.
For International Orders – NO RETURNS NO EXCHANGE

What can lead to the cancellation of my order?
A cancellation may happen if a product is rejected in our Quality Check process or if it is out of stock for the time being. Also, in some cases when our logistic partners are unable to deliver to the desired delivery location, the order may be cancelled. Spurthi Jewels has the sole and final authority to cancel any order as it may feel desirable.
What if the products has missing parts or defects?
If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team with an UNBOXING VIDEO.

For any short-shipment / missing parts / faulty parts, the particular part would be replaced as soon as possible. You will need to inform us of any missing parts / defects within 48 hours of delivery of the product, in order to receive the replacement.
STRICTLY NO REFUNDS
How long does it take to refund my money back?
It takes 7 business days to process the refund once the product is received back to us by the customer.
Spurthi Jewels will have the sole authority of accepting or refuting a claim for refund and accordingly processing the refund.
How will I receive my money back?
All refunds (except for cash payments) will be issued through GPAY/Phonepay/Bank Transfers

Refunds for cash payments will be issued either through an online transfer via NEFT to customer’s bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Spurthi Jewels has the final and the sole right to accept or cancel any order as it may deem proper no questions asked.
Spurthi Jewels holds no responsibility of the contents uploaded on the site and the customer is requested to do his due diligence before buying from the site. Customer Care Contact no. 8904096099 (11am- 6pm IST)
You must not:
1. Republish material from Our Company
2. Sell, rent or sub-license material from Our Company
3. Reproduce, duplicate or copy material from Our Company
4. Redistribute content from Our Company

This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Our Company does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Our Company,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Our Company shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website. Our Company reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:

You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Our Company a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:
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Government agencies;
Search engines;
News organizations;
Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:
1. commonly-known consumer and/or business information sources;
2.dot.com community sites;
3. associations or other groups representing charities;
4. online directory distributors;
5. internet portals;
6. accounting, law and consulting firms; and
7. educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Our Company; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Our Company. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

By use of our corporate name; or
By use of the uniform resource locator being linked to; or
By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Our Company’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.·

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
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Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

limit or exclude our or your liability for death or personal injury;
limit or exclude our or your liability for fraud or fraudulent misrepresentation;
limit any of our or your liabilities in any way that is not permitted under applicable law; or
exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature